Dental Receptionist (Bilingual)
Position Title: Dental Receptionist
Salary: Starts at $16.00 per hour; Generous Benefits Package
Status/Hours: 40 hours per week
Reports to: Dental Practice Manager
ABOUT THIS POSITION
As a key part of Wallace’s dental team, our Dental Receptionist will welcome patients and ensure that they have a good experience at the clinic, including maintaining reasonable wait-times and seamless flow through the appointment process, as well as helping patients understand services, fees, and clinic policies. This position also offers assistance where needed to ensure smooth, efficient running of the dental program and participates in ongoing evaluation of operations to assure delivery of outstanding patient care as well as financial sustainability of the clinic. Since comprehensive oral health care is a new service at Wallace, we are seeking Receptionist with at least one to two years of experience, ideally at a community health center.
ABOUT THE WALLACE MEDICAL CONCERN
The Wallace Medical Concern mission statement: “We provide an open door to exceptional health services and connections that support individuals and their families in healthy living.”
The Wallace Medical Concern (WMC) is a Federally Qualified Health Center that is making a visible difference in improving the health outcomes of our community. As a rapidly growing patient-centered primary care home, we’re committed to offering high quality programs based on the most promising and progressive best practices. We’re deeply rooted in our dynamic, vibrant, multi-cultural--and underserved--community. We believe that health care extends beyond the exam room, and focus on serving the whole person with support and resources that engage them fully in creating good health.
JOIN THE WALLACE TEAM
The WMC staff is our greatest asset in providing essential, high-quality health services to the greater Portland area. And as the community we support grows, our team grows with it. We offer an exceptional workplace the values individual contributions, cultural diversity, and ongoing learning.
When you join our team, you will…
…Bring good health to overlooked and underserved individuals and families in our community
…Collaborate with dedicated staff and volunteers an open, cooperative and respectful environment
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Reviews and prepares the daily schedule for dental staff, seeking to keep the schedule full
- Makes appointments for patients according to the clinic’s scheduling policy; confirms appointments; follows up with patients who have broken their appointments according to the clinic’s no-show appointment policy
- Greets patients coming into the clinic and answers the telephone
- Registers patients in computerized scheduling, billing and dental records system (verifying, updating, and correcting name, address, phone numbers, employer, insurance status, etc.); ensuring each patient coming in for services has an accurate record and creating new records when needed
- Confirms with insurer (via computer, telephone or POS) that the patient is covered by that insurance, verifies coverage limitations and eligibility for the services to be provided, and determines the patient’s estimated co-payment responsibility
- Assists patients in completing dental history, consent and financial forms, if necessary
- Triages walk-in or emergency patients in accordance with the clinic’s walk-in/emergency policy and works those meeting emergency criteria into open slots in the daily schedule; schedules future appointments as available for patients whose needs are not urgent or emergent
- Generates and checks the encounter form for each patient at the completion of the visit to ensure it has been filled out accurately and completely
- Completes the check-out process with the patient: collects co-pays and outstanding balances on patient accounts and schedules follow-up appointments as needed to complete the treatment plan
- Manages all aspects of the prior approval/authorization process—submits required documentation (via mail and/or computer as appropriate); monitors and tracks status of requests
- Processes referrals
- Notifies supervisor or other appropriate staff of conflicts or problems
- Inputs patient data into disease registries/tracking systems
- Reconciles daily payments and prepares bank deposits
- Manages inventory of office supplies; orders and restocks as necessary
- Performs photocopying, scanning, and other administrative duties
- Opens and distributes mail
Wallace Team Member
- Complies with all applicable laws and fully cooperates with the Wallace compliance program
- Participates in Continuous Quality Improvement initiatives
- Participates in health literacy events, volunteer retention and related activities
- Performs other duties as assigned
QUALIFICATIONS, SKILLS AND ABILITIES
- Bilingual in English and Spanish required
- At least one to two years of experience as a receptionist in a dental practice serving diverse populations, preferably including caring for patients with multiple barriers such as poverty, language, mental illness or unstable housing; FQHC experience highly desired
- Excellent communication skills, orally and in writing; bilingual skills highly valued
- Excellent and sincere customer service
- Knowledge of dental terminology, oral health services, dental insurance coverage, billing codes, and authorization processes
- Strong computer skills in a Windows-based environment, and with electronic health records and practice management systems; experience with EPIC preferred
- Working knowledge of office procedures and equipment
- Displays respect, kindness and compassion towards all Wallace patients, staff, volunteers and community partners, including continually striving to create a culturally-competent workplace
- Maintains patient confidentiality
- Able to work effectively at all levels in a collaborative team environment
- Accepts and offers guidance in a constructive and appropriate manner
- Places a high value on personal and departmental performance excellence and meeting financial and productivity goals for the dental program
- Responds professionally to high-pressure situations, time limits and change
- Works independently, with minimal supervision
- High School Diploma or GED
- Current CPR certification
- Previous medical or dental reception, registration, and/or billing experience
- Previous administrative experience preferred
WORKING CONDITIONS AND PHYSICAL EFFORT
- Work is performed primarily in an office/clinic environment, with some time spent in the community or on Wallace’s mobile medical van. Some evening or weekend hours are required.
- Ability to work in a fast-paced environment.
- Requires ability to sit, stand, lift, carry, walk, read fine print, and communicate in person, in writing, by telephone and electronically.
- Moderate physical activity. Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most of the day.
- Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odors and/or loud noises.
- Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions, and may include the use of protective equipment. May work with blood or blood-borne pathogens, requiring OSHA training.
Please send a cover letter indicating why you are an excellent candidate for this position along with a resume. Please note applications submitted without a cover letter will not be considered.
Position will remain open until filled.
We value diversity and encourage applications from people of color, individuals from low-income backgrounds, and other populations served by the Wallace Medical Concern.