Community Health Worker: Housing Navigator (Bilingual)

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Position Title:                      Community Health Worker: Housing Navigator

Salary:                                  Competitive, DOE

Status/Hours:                      40 hours per week

Reports to:                          Patient Support Supervisor


A Housing Navigator provides housing support for people that are experiencing homelessness and have complex care needs. They empower people as they seek to find and maintain permanent, independent housing through promoting physical, emotional, and mental health, acquiring income, and building community. Our Community Health Workers collaborate with clinic care teams to engage patients and provide them with education and tools to make healthy lifestyle choices, manage their own health and diagnoses, and increase self-sufficiency.


The Wallace Medical Concern mission statement: “We provide an open door to exceptional health services and connections that support individuals and their families in healthy living.”

The Wallace Medical Concern (WMC) is a Federally Qualified Health Center that is making a visible difference in improving the health outcomes of our community. As a rapidly growing patient-centered primary care home, we’re committed to offering high quality programs based on the most promising and progressive best practices. We’re deeply rooted in our dynamic, vibrant, multi-cultural—and underserved—community. We believe that health care extends beyond the exam room and focus on serving the whole person with support and resources that engage them fully in creating good health.


The WMC staff is our greatest asset in providing essential, high-quality health services to the greater Portland area. And as the community we support grows, our team grows with it. We offer an exceptional workplace the values individual contributions, cultural diversity, and ongoing learning.

When you join our team, you will…

…Be a part of a team committed to helping underserved members of our community

…Work with others in a respectful, collaborative, open environment

…Make a positive difference in the lives of others


Community Health Worker: Housing Navigator

  • Screen patients for potential participation in the multi-organization housing access program based at Wallace Medical Concern
  • Utilize screening tools and questionnaires to assess patients’ living situation, safety, social determinants of health, health literacy, and mental health needs
  • As necessary, provide home visits within a specified geographic area to recently housed people in support of their re-housing
  • Work cooperatively with multiple agencies to connect households to needed services including workforce training/employment assistance, disability benefits, domestic violence support, and wellness resources
  • Build and maintain strong relationships with resident services coordinators, property managers, and management companies to support patient housing stability
  • Meet regularly with housing access program partners (Home Forward, LifeWorks NW, Coalition of Community Health Clinics, JOIN) and facilitate ongoing communication to assure smooth coordination for project clients
  • Provide culturally and clinically appropriate medical health education and information to patients and coach patients in making healthy lifestyle changes.
  • Act as the patient’s advocate and health navigator, assisting them in understanding the most appropriate use of health care resources.
  • Screen and assist patients in applying for the Oregon Health Plan.
  • Track and complete reports as needed, evaluate progress and revise strategies as appropriate.

Wallace Team Member

  • Maintain strict patient confidentiality
  • Participate in health promotion events, specialized care events and related activities
  • Comply with all applicable laws and fully cooperate with the Wallace compliance program
  • Participate in WMC Continuous Quality Improvement initiatives
  • Work with WMC Primary Care Teams to outreach to patients with complex health needs and those who are high utilizers of hospital and Emergency Department services to remove barriers to care
  • Update policies and procedures as needed
  • Perform other duties as assigned   



  • 1+ years working in community building, outreach, or advocacy
  • Experience assisting clients facing multiple barriers to accessing services and/or healthcare, including poverty, language, mental illness, addiction, and housing
  • Experience building relationships of trust and collaborating with diverse individuals and organizations
  • Excellent interpersonal skills, commitment to teamwork, and ability to work with people of diverse ethnic, social, economic, and cultural backgrounds
  • Desire to work with underserved communities
  • Excellent organizational skills and ability to prioritize work independently
  • Proven ability to use critical thinking
  • Proven attention to detail
  • Ability to work with or learn computer data entry programs
  • Proficiency with Microsoft Office (Excel, Word, and Outlook)
  • Must have valid driver’s license and insurable driving record upon hire
  • Must have access to personal vehicle for daily use on the job


  • Bilingual in English and one other language (Spanish preferred)
  • Successful completion of a Community Health Worker program
  • Certification as a Community Health Worker (CHW) and/or Outreach and Enrollment Assister
  • Experience with electronic medical records systems a plus
  • Experience with HIPAA a plus
  • Applicants living or working within the Rockwood/Gresham community preferred


  • Duties are performed primarily in an office, clinic, and mobile van environment
  • Some evening and weekend hours may be required for special events
  • Competitive salary and benefits
  • A fast-paced environment that requires ability to sit, stand, lift, carry, walk, read fine print, and communicate in person, in writing, by telephone, and electronically (with or without accommodation)
  • An environment where we value diversity and encourage applications from people of color, individuals from low-income backgrounds, and other populations served by The Wallace Medical Concern


Submit your resume and cover letter explaining why you feel your experience and skills make you a good fit for the role. Please note that applications submitted without a cover letter will not be considered.

Position will remain open until filled.

Location: Portland, OR
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